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dq111 operates under terms and conditions that govern how your account, transactions and personal data are handled. Access to our platform depends on your local law and eligible regions — read these terms carefully before using any part of the site.
These terms apply each time you open the site, create an account, place a transaction or communicate with our support team. We do not make eligibility decisions on your behalf — it is your responsibility to confirm that accessing dq111 is permitted under the laws that apply to you in your region. For transactions processed through Nagad, Rocket or Bank Transfer, the terms covering those specific payment rails are set by those providers; our policy governs only what happens inside your dq111 account wallet once a transaction is recorded there. We retain account records according to a standard data retention period and may be required to hold certain records for a defined period under applicable law. If a section of these terms conflicts with local legislation, the applicable local law takes precedence. We update these terms when our services change in a material way, and we note the revision date at the top of the published version. If you continue using the site after an update, that constitutes acceptance of the revised terms. You can contact us through the routes listed on this page to ask about any clause before proceeding.
Understanding the boundaries of this policy helps you know when to contact us and when to refer to a third-party provider directly. The four areas below define what our terms do and do not cover.
Our policy covers the creation, suspension and closure of your dq111 account. Eligibility to hold an account depends on your local law and the region from which you access the site. We do not determine eligibility on your behalf.
Deposits and withdrawals recorded in your account wallet fall under our terms. The rules of Nagad, Rocket or Bank Transfer as external providers are outside our policy; disputes with those providers must be raised with them directly.
Game rules, lobby presentation and account interface content are governed by our terms. RTP figures are displayed only where the game or studio exposes them — we do not publish figures that the provider has not made available.
Studios such as Joker, Pragmatic Play, Microgaming and JDB supply game content under their own licences and terms. Our policy does not extend to their internal processes, and we cannot adjudicate disputes that arise purely within a studio's game engine.
You have several concrete actions available to you at any time. First, you can review the transaction history recorded in your account wallet — this log shows every deposit and withdrawal processed, including those made via Nagad, Rocket or Bank Transfer, with timestamps and reference numbers. Second, if any personal detail on your account is incorrect — name, mobile number, preferred payment method — you can update it through the account settings section or request a correction by contacting support with the relevant documentation. Third, if you have a question about how a specific clause in our terms affects you, you can raise it through our published support routes before taking any action. We aim to respond through the same channel you used to contact us. Fourth, if you decide to close your account, you can submit that request to support directly; we will confirm the closure and advise on the data retention period that applies. These rights exist alongside, not instead of, any rights you may hold under applicable local law.
Open the transaction history inside your account wallet to see every entry, including the payment method used and the reference number assigned at the time of processing.
Update your mobile number, linked payment method or personal details in account settings. For changes that require identity verification, follow the steps shown in the account verification section.
Contact our support team through the published routes on this page before acting on a clause you are unsure about. State the specific section and your question; we will respond through the same channel.
Submit a closure request to support with your registered account details. We will confirm closure and explain which records are retained and for how long under the applicable retention period.
These are the published routes for any policy or account question. We do not publish support hours or response-time commitments we cannot verify — use the route that matches how you normally contact us and we will respond there.
Open the live chat widget from any page on the site. Use this route for urgent account access or policy questions that need a quick response.
Send your policy or data query to our published support email address. Include your account username and the specific section you are asking about so we can respond accurately.
The help section inside your signed-in account lists common policy questions and account management steps. Check there first — many policy and wallet questions are answered without needing to contact support directly.
We apply defined practices across four areas so you know exactly how your information is held, who can see it and how to request changes. These are not abstract commitments — each one maps to a step you can verify inside your account or through our support routes.
We hold account and transaction records for the period required under applicable law. Once that period expires, data not required for ongoing account operation is removed. You can ask about the retention period that applies to your account through our support email.
We use cookies to keep your session active, remember language and region preferences, and record which sections of the site you accessed. The cookie settings panel, accessible from the site footer, lets you review and adjust non-essential cookies.
Your account is protected by the login credentials you set during registration. If you believe your credentials have been compromised, use the password reset route on the login page immediately and then notify support through live chat or email.
To correct stored data, update a linked payment method such as Nagad or Rocket, or request account closure, contact support through the routes on this page. We action requests that include the required verification details shown in account settings.
The questions below cover what we hear most often about our policy, account rights and how to act on them. If your question is not listed, reach out through the support routes above.
Yes. Access to dq111 depends on the laws that apply in your specific region and eligible jurisdiction. We do not determine eligibility for you — it is your responsibility to confirm that using the platform is permitted under the local law that applies to you before creating or operating an account.
The current version of our terms is published on this site with a revision date at the top. You can reach it from the footer of any page. If the terms change in a material way after you open an account, we note the update and a continued use of the site constitutes acceptance of the revised version.
We retain certain records for the period required under applicable law even after account closure. The specific retention period depends on the type of record — transaction logs, identity verification documents and account history may each have a different period. Contact support through email to ask about the period that applies to your specific account.
Our policy covers transactions once they are recorded in your dq111 account wallet. If a Nagad or Rocket transfer has not appeared, first check the reference number on the provider's side, then contact our support team via live chat with that reference. Disputes solely within the payment provider's own system are governed by their terms.
Log into your account and open account settings — most fields can be updated directly from there. For changes that require identity verification, follow the steps shown in that section or contact support by email with the required documentation. We confirm the update once the verification step is complete.
Yes. Use live chat or our published support email to ask about any clause before taking an action that falls under it. Provide the section name or number and your question clearly. We respond through the same channel and aim to give you a plain answer rather than a restatement of the clause text.