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At dq111, we are straightforward about what data we collect from you and why. This policy covers every interaction tied to your account — from registration through to wallet activity — and applies wherever dq111 is accessible, subject to your local law and eligible regions.
When you open an account on dq111, we collect the details you provide during registration: your name, contact information, and the payment method you choose to link — whether that is Nagad, Rocket or Bank Transfer. We also record transactional data associated with deposits and withdrawals made through your account wallet, so that your history is traceable by you and by our support team when you raise a question. Beyond account setup, we collect device and browser signals — such as IP address, session timestamps and page interaction data — to keep your account secure and to understand how our lobby pages are used. We do not collect data beyond what is necessary for these purposes. All data we hold is processed in accordance with applicable law in the jurisdictions where dq111 operates. Access to this platform depends on local law and eligible regions; if you are accessing from Bangladesh, you are responsible for confirming that doing so is permitted under applicable local regulations. We do not sell your personal data to third parties. Data shared with payment processors like Nagad or Rocket is limited to what those processors need to complete your transaction and is governed by their own published policies.
Transaction records linked to Nagad payments are stored in your account wallet log. We share only the minimum data Nagad needs to process each transfer.
Rocket payment details are passed securely to complete your transaction. We do not retain your Rocket PIN or full mobile banking credentials on our servers.
For Bank Transfer transactions, we store the reference details shown in your account history. Bank-side data handling follows your bank's own published privacy terms.
This policy covers data handled directly by dq111 through dq111. It does not extend to third-party services you reach via links on our pages, nor to payment processors whose own policies govern how they handle your wallet data. Understanding the boundary helps you know who to contact when you have a question about a specific piece of your information.
Login activity, session records and device identifiers collected when you sign into your dq111 account are within this policy's scope. You can request a summary of these records through our support route.
Deposit and withdrawal records tied to Nagad, Rocket or Bank Transfer appear in your account history. Transaction data is within scope; the payment processor's handling of your wallet credentials is not.
Page visits, lobby navigation and game-session metadata collected on dq111 fall within this policy. We use this data to improve how the lobby is organised and to detect unusual account activity.
External links, game studio content loaded from provider servers, and payment gateway interfaces operate under their own terms. dq111's policy does not govern what those third parties collect on their own infrastructure.
You have practical choices about your data while your dq111 account is active. First, you can review the transaction and session records held in your account at any time by opening the account history section after logging in — no separate request is needed for standard wallet history. Second, if any personal detail on your account is incorrect — your contact number, email address or name spelling — you can correct it through the account settings page or by contacting our support team directly. Third, you can raise a data question or request a record summary by using the published support contact routes listed on this page. We will respond through the same channel you used. Finally, if you close your account, you can ask us what data we retain after closure and how long we keep it; we will give you a factual answer based on our current retention practice.
Open the account history section after logging in to see your deposit, withdrawal and session log. This is available without a separate data request.
If your registered name, email or contact number needs updating, go to account settings or reach support. We update the record and confirm the change to you.
Send your question through the support contact routes published on this site. State your registered account email so we can locate your record and respond accurately.
If you close your account, contact support to ask what personal data we retain and for how long. We will answer based on our current retention schedule, not a generic estimate.
If you have a question about how your data is handled, or if you want to exercise any of the rights described in this policy, reach out through the support routes published on dq111. Use the contact route that matches how you normally access your account — we aim to respond through the same channel. Always include your registered email address so we can match your question to the right account record without delay.
Open the live chat widget from any page on dq111. Use it to ask a data or privacy question in real time. Include your registered account email in the first message so the agent can locate your record quickly.
Send your privacy question to the support email address listed in the Contact section of dq111. Write your registered email and a clear description of your request so we can route it to the right team.
The Help Centre on dq111 covers common data and account questions with step-by-step answers. If your question is not answered there, use the Help Centre contact form to submit it directly.
We store account and transaction data on servers with access controls that limit who can read or modify your records. Cookies on dq111 are used for session management and to keep your account logged in correctly across pages — not for advertising networks outside our platform. We retain account data for as long as your account is active and for a period after closure as required by applicable regulation. You can ask our support team for the specific retention period that applies to your account type. Any request to change or delete your data is reviewed by a member of our support team, not processed automatically, so you receive a clear and accurate response rather than a generic acknowledgement.
Your account record is protected by login credentials you set. Our internal systems limit staff access to your data to roles that need it to resolve a support request or investigate a security concern.
Cookies on dq111 manage your login session and remember lobby preferences. We do not pass cookie data to external advertising networks. You can clear cookies through your browser settings at any time.
We keep your data while your account is open and for the period required after closure. Ask support for the specific timeframe that applies to your account; we will give you the current retention detail in writing.
To update or remove data, contact support with your registered email and the specific change you need. A real team member reviews every request and confirms the outcome back to you through the channel you used.
These questions cover what real account holders ask about how dq111 handles their personal data, wallet records and contact information. If your question is not here, reach out through the support routes listed on this page.
We collect the name, contact details and payment method you provide at registration. We also record session and device signals to keep your account secure. We do not collect data beyond what is needed for your account to function and for transactions to be processed.
We share only the minimum data each payment processor needs to complete your transaction. Your full wallet credentials are not stored on our servers. Each processor handles the data it receives under its own published privacy terms, which you can check directly with them.
Yes. Your transaction and session history is visible in the account history section after you log in. For a broader summary of what we hold, contact support with your registered email and we will provide the details applicable to your account record.
Go to account settings to update your contact number or email address directly. If the detail you need to correct is not editable there — such as a name spelling — contact support with the correction and your registered email. We will update it and confirm the change.
We retain account data for the period required by applicable regulation after closure. The exact timeframe depends on your account type and the rules that apply in your eligible region. Contact support after closure to ask for the specific retention period in writing.
This policy governs how we handle data collected through dq111. Access to the platform depends on your local law and eligible regions. If you are in Bangladesh, you are responsible for confirming that accessing the site is permitted under applicable local regulations before using your account.