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These terms set out the rules that apply when you open and use a dq111 account — covering how transactions work, what we expect from you and what you can expect from us. Access and eligibility depend on your local law and the regions where dq111 is available.
By opening a dq111 account or placing a transaction through the platform, you accept the terms set out here in full. These terms exist to make the relationship between you and us clear — no hidden conditions, no surprises buried in footnotes. We update these terms when our services change, and the version shown on this page is the one in effect. If you continue using the account after a revision is posted, that counts as acceptance. All account activity — deposits, withdrawals, game sessions and wallet operations — is covered by these terms. When you use Nagad, Rocket or Bank Transfer to move funds, the transaction is subject to both our terms and the conditions of those payment services. We do not control what those services charge or how they process transfers, but we do keep a record of every transaction on our side that you can check from your account history. Access to dq111 services depends on whether online gaming is lawful in your location and whether your region falls within our eligible areas. We do not make legal determinations on your behalf — that responsibility sits with you. If you are uncertain about local law, seek independent advice before opening an account.
Not every interaction with dq111 falls under exactly the same rule. The four areas below clarify what these terms govern directly, what sits at the boundary and what falls outside our control entirely. Read each before raising a query with support.
Creating, verifying and managing your dq111 account is fully within scope. This includes login credentials, session security and any account-level restrictions we apply. You are responsible for keeping your details secure and for all activity that takes place under your login.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are governed by these terms on the dq111 side. The payment service's own terms apply simultaneously. Our transaction records are the reference point if a dispute arises on our end.
Game content, odds, table information and any notices published in the lobby are covered by our terms. We do not guarantee continuous availability of any specific title or feature, and content may change without advance notice.
External payment processors, game studios and any linked sites operate under their own terms. We are not liable for the policies or conduct of those third parties. Where a dispute involves a third-party service, you may need to contact them directly.
These terms are not one-directional. You have concrete steps available to you at any point during your account relationship with us. Reviewing your own transaction history is always open — log in and go to the account wallet section to see a full record of deposits, withdrawals and any adjustments. If a detail on your account looks wrong — a name, contact address or wallet identifier — you can request a correction through the support route. We will verify the change against the information submitted at registration before updating the record. Raising a formal question about how we have applied these terms is also your right. Send the query to our support channel with your account reference and the specific clause you are asking about; we will respond in writing. No query is too small to send.
Open your account wallet from any logged-in session to view the full history of deposits, withdrawals and balance changes. The record is date-stamped and itemised.
Contact support with your account reference and the detail you want corrected. We verify against your original registration before making any change to keep the account secure.
Send a written query naming the clause and describing your concern. Include your account reference so our team can pull the relevant records and respond with a clear, specific answer.
You may request closure at any time through support. Pending withdrawals are processed before closure is confirmed. We keep transaction records for the period required under applicable rules.
Questions about these terms, account conditions or a specific transaction should go through one of the routes below. Use the channel that works for your situation — a quick clarification works well in live chat, while a formal written query about account records is better sent by email so there is a paper trail on both sides.
Open the chat widget from any page while logged in. Give your account reference and describe the terms point you are asking about. The agent can check your account record in the same session.
Send your query to the support address shown in your account settings. Include your account reference, the relevant clause and any transaction IDs. Email creates a written record for both sides.
The help section inside your logged-in account contains published answers to common terms questions. Check there first before contacting support — many account and payment queries are answered without needing a response.
We handle the details that sit behind these terms — account data, session records, transaction logs — in line with our published privacy policy. Here is how the four main areas work in practice.
We store only the information needed to run your account and process transactions. That includes your registration details, wallet identifiers for Nagad, Rocket or Bank Transfer, and your transaction history. We do not sell account data to third parties.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No third-party advertising cookies are set without your consent. You can review cookie settings from your browser at any time.
Your account password and any linked wallet credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately via live chat or email so we can flag the account and investigate the session logs.
If you want to update the email, phone number or payment wallet linked to your account, submit the request in writing through support with proof of identity. Changes take effect only after verification is complete on our side.
These are the questions we receive most often about account conditions, transaction rules and your rights under these terms. If your question is not here, send it to support with your account reference.
We update the terms when our services change. The revised version is posted on this page with the effective date noted. If you use your account after a revision is live, that counts as acceptance. Check this page any time you want to confirm the current version.
All deposits and withdrawals processed through your account — including those made via Nagad, Rocket and Bank Transfer — fall under these terms on our side. The payment service's own conditions also apply at the same time.
Access depends on your local law and whether your region is within our eligible areas. We do not determine legality on your behalf. If you are unsure about your local rules, seek independent advice before using the account.
Log in and check the transaction detail in your account wallet first. If the record still looks incorrect, contact support by email or live chat with your account reference and the transaction ID. We will compare it against our records and respond in writing.
We retain transaction records for the period required under applicable rules even after an account is closed. Your active account data is not used for any purpose once closure is confirmed. Contact support for details on what is held and for how long.
No. Your dq111 account is for your personal use only. All activity under your login is your responsibility. If you believe someone else has accessed your account, contact support immediately so we can review the session logs and secure the account.